Refund and Returns Policy
We strive to provide exemplary service to all our customers.
If your order arrives damaged or with missing items, please contact us at info@buzeefood.co.uk, and we will work to resolve the issue promptly. Please note that refunds are only available for items that are damaged or missing upon delivery.
HANDLING TIME
Please allow us 1-2 working days for preparing your order.
Delivery Time
Royal Mail- 2-3 Working Days
Evri 3-5 Working Days
Parcel force 1-2 Working Days
CANCELLATIONS POLICY :
No cancellations after 24 hours of order
Once we dispatched your order, Estimate delivery will be
Return or exchange an item – our 100% money-back guarantee
Buzee Foods Returns Policy
Thank you for choosing Buzee Foods. We strive to provide you with the highest quality products and services. If you are not satisfied with your purchase, please refer to our returns policy below:
ELIGIBLE RETURNS:
Unopened and Unused Products: Items must be in their original, unopened, and unused condition.
Damaged or Defective Products: If you receive a damaged or defective product, please contact us within [info@buzeefood.co.uk or send us SMS on this +447414565119] days of receipt.
NON-ELIGIBLE RETURNS:
Non-Perishable Items: You have 14 days from the date of delivery to request a refund or exchange. If 14 days have passed since your purchase, we cannot offer a refund or exchange.
Perishable Items: Due to the nature of our products, we cannot accept returns for perishable items once they have been opened. Our policy lasts 24 hours from the date of delivery. For items such as plantains, bread, and other perishables, please notify us within 24 hours of delivery about any missing or damaged items. If 24 hours have passed since your delivery, we cannot offer a refund or exchange.
In some cases, we may request a photograph of the issue for our records.
We will provide a refund or account credit for the affected item(s).
If you wish to return an item, you will be responsible for covering your own return shipping costs. Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your total refund amount.
Please be aware that products or packaging may differ slightly from what is displayed on our website. If you have any questions about a product, please feel free to contact us.
Custom Orders: Custom orders cannot be returned unless they are damaged or defective.
RETURN PROCESS:
Contact Us: Please contact our customer service team within [info@buzeefood.co.uk or send us SMS on this +447414565119] days of receiving your order to initiate a return.
Provide Details: Provide your order number, the items you wish to return, and the reason for the return.
Return Authorization: We will provide you with a return authorization number (RA).
Packaging: Carefully repackage the items in their original packaging, including all labels and accessories.
Shipping: Ship the items to the return address provided with your RA. Please ensure that the package is securely sealed and includes the RA number.
REFUNDS:
Eligible Returns: We will process your refund within [2 to 5 ] business days of receiving the returned items. The refund will be issued to the original payment method used for the purchase.
Shipping Costs: We are unable to refund shipping costs for returned items unless the return is due to our error.
PLEASE NOTE:
Shipping Costs for Returns: You are responsible for the shipping costs associated with returning the items.
Damaged Returns: If the returned items are damaged during shipping, we may not be able to provide a full refund.
For any further questions or concerns, please contact our customer service team.