Frequently Asked Question
Welcome to our FAQ section! Find quick answers to the questions we hear most often about our products and services.
Browse our online shop, select your items, and complete your order at checkout. Your order will be shipped to the delivery address you provide.
Contact us as soon as possible. You must retain your receipt for refunds within 14 days from the date of purchase. We will assist with order modifications or cancellations before dispatch.
Yes. An invoice is included with your order confirmation email after completing your order.
We accept all major credit and debit cards, Apple Pay, Google Pay, and PayPal. For wholesale orders, alternative payment arrangements may be discussed.
No. Rewards points must be redeemed manually in the “Redeem Your Voucher” section of your account.
Orders can be modified or canceled shortly after placement. Contact us immediately before the order is dispatched.
Delivery & Shipping
Orders received before 11:00 AM are usually delivered the next working day. Delivery times may vary due to circumstances beyond our control.
No. Deliveries are made via third-party logistics providers such as Royal Mail, Evri, and Parcelforce.
After dispatch, you will receive a tracking number via email or SMS to monitor your parcel on the courier’s website.
Contact us immediately. Retain your receipt for refunds within 14 days. Depending on your shipping option, we may provide tracking information or track the parcel for you. If a parcel is returned due to refusal or failed delivery, re-delivery will only be arranged once postage and handling fees are paid. Ensure someone is available to accept delivery.
Notify us in writing within 24 hours of receipt, including photo or video evidence. We will replace missing/damaged items or issue a refund where appropriate.
Shipping rates are based on order weight. Available shipping options and costs are shown at checkout.
Yes, but orders may be subject to customs duties, taxes, or fees imposed by the importing country. The buyer is responsible for these charges.
Returns & Refunds
Yes, products can be returned within 14 days of purchase. Items must be in their original condition and packaging. Contact us first for return instructions.
Yes, unopened food items in their original packaging can be returned. Contact us first for return instructions.
Contact us as soon as possible. Retain your receipt for refunds within 14 days. We will do our best to resolve any issues or issue a refund if necessary.
Products & Services
Yes. All products are carefully sourced to ensure authenticity, quality, and freshness.
Yes. Please contact us to discuss pricing, bulk orders, and delivery arrangements.
Yes. Contact us to request gift wrapping or special packaging when placing your order.
Yes. We have vegetarian, vegan, and gluten-free products. Details are listed on the product page.
A wishlist is a list of items you regularly purchase or wish to purchase in the future.
Customer Support & Contact
All contact details are available on our Contact Us
page, including phone, email, and our online contact form.
We take privacy seriously. Please read our Privacy Statement and Policy for details on how we collect, process, and protect your personal information.
Monday–Thursday: 9:00 AM – 7:00 PM
Friday: 9:00 AM – 12:00 PM & 2:00 PM – 7:00 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 10:00 AM – 4:00 PM
